Refund and cancellation policy

Scope

This policy applies to professional forensic transaction review engagements and related services offered by Cloudnwkr (anomaly scans, ledger reconstruction support, and evidence pack assembly). It does not cover physical products, software subscriptions, or delivery of goods — we do not sell those.

No online payments

cloudnwkr.digital does not take payments or run checkout. Fees are invoiced after scoping. Refund requests therefore relate to invoices already paid under an engagement letter.

Eligibility for refunds

Full refunds apply if we cancel an accepted engagement before substantive work begins, or if you cancel in writing more than ten business days before the agreed start date and no preparatory work has been delivered. Partial refunds may apply when work has started but remaining unused phases can be cleanly stopped.

Timeframe to request

Refund requests should be sent within fourteen days of the invoice date or within seven days of a disputed deliverable handover — whichever is later — to reviews@cloudnwkr.digital with the engagement reference and reason.

Full versus partial refunds

Where scoping workshops, data intake, or interim findings have already been delivered, fees for completed phases remain payable. Unused future phases may be credited or refunded proportionally as documented in a written variation.

Non-refundable items

The following are non-refundable once incurred or delivered: completed forensic fieldwork days, issued findings memos, sealed evidence packs, third-party secure transfer costs agreed in writing, and deposits that secured priority scheduling within fourteen days of the start date when cancellation is client-initiated inside that window.

Deposits

Some engagements require a deposit to reserve capacity. Deposits are applied to the final invoice. If you cancel more than ten business days before start with no deliverables issued, the deposit is refundable. Later cancellations forfeit the deposit to the extent it covers reserved time we cannot rebook.

Cancellation and rescheduling

Either party may cancel by written notice. Client rescheduling requests made at least five business days before a booked session are accommodated once without fee when capacity allows. Shorter-notice reschedules may incur a rescheduling charge stated in the engagement letter.

No-shows

If client stakeholders fail to attend an agreed working session without twenty-four hours’ notice, that session may be charged as delivered. We will offer one replacement slot subject to calendar availability.

Work already started

Once source data has been ingested and testing begun, cancellation stops further work at the next safe breakpoint. You remain responsible for fees covering analysis completed and a written status note of findings to date.

Purchased materials

We do not purchase client-specific physical materials as a standard offering. If an engagement uniquely requires paid third-party data extracts approved by you in writing, those pass-through costs are non-refundable once ordered.

Refund method and processing time

Approved refunds are returned by the original payment method (typically bank transfer) within fourteen business days of written approval. We confirm the amount and reference by email.

How to request

Email reviews@cloudnwkr.digital or write to 22 Argyll Road, Llandderfel, LL23 7AZ, United Kingdom. Include your organisation name, engagement reference, invoice number, and preferred contact phone. You may also call +44 079 5828 9581 during Monday–Friday, 09:00–17:30 GMT.

Exceptions

Statutory rights that cannot be excluded remain unaffected. Engagement letters may specify additional cancellation terms for multi-month retainers; those terms apply alongside this policy.